Returns & Exchanges
At Zlade, we want you to be completely satisfied with your grooming experience, which is why we offer a hassle-free 15-day return policy for unused and unopened products. If your order arrived damaged or incomplete, our dedicated support team is ready to ensure a swift replacement or refund.
Initiate Your Request
Log into your Zlade account and visit the 'My Orders' section to select the items you wish to return and provide a brief reason for the request.
Quality Verification
Upload clear photos of the product and its original packaging to ensure the items meet our hygiene and safety standards for returns.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no extra cost to you.
Receive Your Refund
After the returned items pass our warehouse inspection, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing